Physical, on-site support for tenants who manage their own infrastructure but need skilled hands in the building around the clock.
What Remote Hands Is
Remote Hands is physical work inside the data centre performed by Hut 8 Canada staff on behalf of a tenant, at the tenant's direction. It is not a managed service; you retain full operational control. We are the hands.
No remote access, no managed service, no dependency on us beyond the facility; just fast, competent execution at the hardware layer, available from day one of your colocation agreement.
What Remote Hand Covers
Racking & Cabling
Servers, storage, networking gear, GPU nodes; installed and cabled.
Swaps & Replacements
Hardware component swaps at the direction of your team.
Cable Management
Management, labelling and documentation, kept tidy and traceable.
Visual Inspection
LED status checks and indicator reporting, on request.
Power Cycle & Reset
Hard reset and physical power-on/off at the cabinet.
KVM & Console Access
Console connections for your remote troubleshooting.
Media Handling
Tape and physical media handling, where applicable.
Vendor Escort
Supervised floor access for vendors and third-party techs.
24/7/365; standard and emergency requests
Physical work at the hardware layer, at tenant direction
Servers, storage, networking, GPU nodes, cables, power
Decommission, inventory documentation, secure disposal coordination — scoped separately
Direct line to on-site operations team; no tiered helpdesk
Who Remote Hands is Built For
Lean IT Teams
Reliable on-site support without staffing the facility yourself.
Multi-Site Deployments
Where flying staff to every facility isn't practical.
Off-Hours Coverage
A trusted physical presence outside business hours.
Control-First Tenants
Want execution only; full operational control stays with you.